Shipping and Return Policies
It is our goal to offer same-day processing on orders received by 2:00 PM EST on our regular business days. Such orders will typically be shipped the same or next business day. Orders that are shipping to an address other than the card billing address will take longer to process as we do our fraud/security checks.
Estimated shipping time can range from 2 to 14 days, depending on where the order is being shipped to. We cannot be responsible for delivery transit time. Shipping charges and sales tax will be added to the total of the order during checkout.
Note to International Customers: We do not ship web orders internationally. Please call or email for more information.
Order Changes & Cancellations
Due to the way our system processes orders, orders cannot be changed online once placed. If you need to change or cancel your order, please contact us at firstname.lastname@example.org or 800-257-4294. Cancellation notice must be given within 2 hours of placing your order.
To facilitate an easy, enjoyable experience on behalf of all our customers, we stand behind every product we sell. If you are not fully satisfied with your purchase for any reason, please let us know! We will do everything we can to make it right, including helping to troubleshoot problems or issuing an exchange or a refund. Items returned for exchange or refund must be received within 30 days of your receipt of the item. Products must be returned in new condition and in their original packaging.
You can request an exchange or a refund by going to the Returns page of our website and requesting a return authorization (RMA) number. We will issue an RMA or be in further contact to get more information about your concern. You must obtain an RMA number from us before sending back any item.